Service and maintenance
SERVICE and maintenance SUPPORT
Complex electronic systems benefit from ongoing care; for your peace of mind, we offer the full range of concierge services. Choose a tailor made package, comprising round-the-clock remote monitoring, rapid call-outs, planned maintenance visits and pre-visit checks.
We offer service and maintenance for Lutron lighting systems and Crestron control systems, indeed for the whole of your smart home.
PROACTIVE SERVICE AND MAINTENANCE
Planned maintenance activities will ensure that systems remain in great shape.
We schedule visits according to the desired frequency – monthly, quarterly, biannually or annually.
With the right service and maintenance plan in place, we ensure that systems are fully functonal, safe and completely up to date.
REACTIVE SERVICE AND MAINTENANCE
Rapid engineer call-outs, with our defined response guarantee, will make sure that any disruptive and frustrating system downtime is kept to the minimum.
With electronic systems providing critical functions, such as lighting, heating, internet and fire/security alarms, plans and contingencies must be made, should anything go wrong.
Has a contractor drilled through a cable? With our reactive service and maintenance package, this is not a problem, we will attend within a defined period of your choosing, such as 4 hours/24 hours etc.
REMOTE MONITORING and interventions
We provide round-the-clock system monitoring to help foresee and resolve any developing problems, often before they even become apparent to the owner.
Our team provides a reassuring remote service to ensure you are left to enjoy your time at home, without disruptions.
With first-line telephone support, our response time is within 1 hour and we endeavour to resolve any apparent issues remotely first so that your time at home is not disturbed. If this is not possible, we provide an in-person visit, within a pre-determined timeframe.
TAILOR-MADE SERVICE AND MAINTENANCE PACKAGES
Our team will work with you in creating a service and maintenance package to meet your personal requirements. With the scope of the concerge service defined and matched to your needs, we can ensure that we are offering you a great value service.
Our service and maintenance packages are avaible for our own installations and for existing or legacy systems installed by others, meaning that you can benefit from our care and attention at any stage of your home technology experience.
NEW CLIENTS AND OLD
Even when systems have been installed by others, we are able to provide our support services to homeowners, offering the same attentive and reassuring service.
REPORTING SERVICE ISSUES
Reporting service issues couldn’t be easier! Simply scan the product or system with your smart device and a report will automatically be sent to our service team. You can add your comments to the report, so that our engineers get a full understanding of the issue.
Any with our personalised response guarantee, you’ll know exactly what the timeframe for the resolution will be.
PERFORMANCE REPORTS
We provide our clients with detailed monthly reports to show system performance and an account of any interventions made by either our remote or in-person support teams.
