Your home technology, working perfectly, all the time.
The best smart home installation in the world is only as good as the support that comes with it. Technology evolves, systems need updating, and occasionally, however rarely, something goes wrong. That's why aftercare is as important to us as the initial installation.
We offer a full range of aftercare services for both our own installations and for systems installed by others. Whether you want the reassurance of a comprehensive service plan or simply need a reliable team to call when something isn't working, we're here.
Flexible Support, Tailored to You
Planned Maintenance
Regular scheduled visits, monthly, quarterly, biannually or annually, to ensure your systems remain in peak condition, fully functional, safe and up to date.
Reactive Call-Outs
A rapid-response service with a defined response guarantee. Whether a contractor has accidentally severed a cable or a system update has caused an unexpected issue, we will be there within a pre-agreed timeframe to resolve it.
Remote Monitoring
Round-the-clock remote monitoring of your home's systems, allowing us to identify and resolve developing issues, often before they become apparent to you. First-line telephone support has a one-hour response target, and most issues can be resolved without a site visit.
Reporting
For clients on our premium plans, we provide comprehensive monthly service reports covering all completed work, performance metrics and proactive recommendations.
The Finest Aftercare: Our CONCIERGE Service
Our CONCIERGE service is designed for clients who expect their home technology to be maintained with the same level of care and precision as the day it was installed. We provide not just maintenance, but an ongoing relationship of trust and reassurance.
From scheduled system health checks to 24/7 remote monitoring and rapid on-site response, every aspect of the CONCIERGE service is tailored to your lifestyle and your home. This is proactive, personal, white-glove aftercare, the finest available.
Not Just for Our Own Installations
Our aftercare services are available to clients whose systems were installed by Imagine This, and to those whose systems were installed by other companies. If you're experiencing frustrating issues with an existing smart home or lighting control system, or simply want the peace of mind of professional ongoing support, we can help.